topic Re: Internet connection too weak in Broadband

Internet connection too weak

HBLM — Tue, 29 Oct 2024 21:10:23 GMT

Internet connection keeps dropping and too weak

Re: Internet connection too weak

Chrisee — Wed, 30 Oct 2024 07:51:31 GMT

@HBLM its not clear if the issue is your device losing a connection to the Sky hub due to poorcwifi orvthe hub losing connection to the exchange. Thesexare different issues with differentvsokutions. To help you diagnose your problem use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet connection too weak

Anonymous — Fri, 01 Nov 2024 07:51:19 GMT

Yes it's keeps dropping out so my Hive and other deco things aren't working

Re: Internet connection too weak

Chrisee — Fri, 01 Nov 2024 08:12:53 GMT

@Anonymous arecyou the same person who started the thread if so please do not use multiple Sky ids it confuses everone.

The advice stands check the LEDs on the hub using the troubleshooter it will tell you what to do. In essence if the line is dropping snd the My Sky app doesnt tell you Sky are already aware of a fault affecting your line give them a call and report the problem so they can get it fixed.