topic Re: Engineer booked but received message saying not needed in Broadband

Engineer booked but received message saying not needed

skycustomer29 — Tue, 29 Oct 2024 13:11:05 GMT

Good afternoon 😁, When I ordered my broadband sky told me I need an engineer to install my g.fast ultra fast 1 broadband, but now on the sky app I got a message saying it will be done remotely and I don't need an engineer.
But it also shows on the recent orders page that the engineer is still coming on the 4/11/24.

Do I need to cancel it? See the images attached below ⬇️.

Re: Engineer booked but received message saying not needed

TimmyBGood — Tue, 29 Oct 2024 13:31:42 GMT

@skycustomer29

If you don't already have the dedicated (and specifically labelled) G.fast faceplate discussed in your other thread then in theory installer attendance is required.

G.fast itself is now an unusual broadband product though, and Sky is about the last ISP still reselling it, so I guess it's possible procedures have changed.

Re: Engineer booked but received message saying not needed

skycustomer29 — Tue, 29 Oct 2024 14:38:10 GMT

Thanks for your response I'll contact sky just in case.

this is the socket I have at the moment.

Re: Engineer booked but received message saying not needed

jamesn123 — Tue, 29 Oct 2024 14:56:21 GMT

@skycustomer29

You will likely need engineer attendance.

Re: Engineer booked but received message saying not needed

TimmyBGood — Tue, 29 Oct 2024 21:16:33 GMT

@skycustomer29

Strictly speaking the MK4 isn't specified for G.fast. However as your circuit only has to deliver a minimum 100Mbs, and given the FTTC speeds in your other post, I suppose it's possible they'd consider a remote activation using that faceplate.