topic Re: Broadband keeps going off in Broadband

Broadband keeps going off

Kayleigh+tunnicli — Tue, 29 Oct 2024 15:53:32 GMT

Broadband keeps going off by itself I've done checks and its saying that it's OK but I'm not paying nearly £40 a month for it not work the way it should

Re: Broadband keeps going off

Janssose — Tue, 29 Oct 2024 15:56:48 GMT

I'm in Croydon and that's been happening all afternoon.

Re: Broadband keeps going off

Donkeyfm — Tue, 29 Oct 2024 16:00:40 GMT

I' m having the same issue and having problems with individual devises connecting to the wifi

Re: Broadband keeps going off

Chrisee — Tue, 29 Oct 2024 16:06:32 GMT

@Donkeyfm @Kayleigh+tunnicli @Janssose you need to determine if your hub is losing connection. Or it is just a wifi issue in your home. The LEDs on the hub will help do that see https://www.sky.com/help/articles/hub-lights-explained-start

If itsxa line issue and the My Sky Service Check doesn't tell you Sky arexaware oof an issue affecting your line give them a call.

Re: Broadband keeps going off

Janssose — Tue, 29 Oct 2024 16:15:50 GMT

It's been since about 1pm. Devices including a couple of sky boxes can connect to sky router but the internet keeps dropping for varying amounts of time.
I usually like to give them a while but I guess I need to call now.