topic Re: Possible issue with upgrade in Broadband

Possible issue with upgrade

J0rdM — Mon, 28 Oct 2024 18:26:02 GMT

Hello all,

I've made the upgrade to Full Fibre Gigafast wifi and have recieved my convertion kit, however I have realised that my hub has to be located in the bedroom due to the Microfilter being there. Will this cause an issue when the engineer comes to install the Face Plate and do all their wiring etc?

I live in a ground floor apartment and is surrounded by bushes so I'm not sure if they will be able to install everything

Anyone had something like this before? How was it rectified?

Re: Possible issue with upgrade

cookiemonsteruk — Mon, 28 Oct 2024 18:30:21 GMT

@J0rdM

For gigafast fttp the location of the old mastersocket does not necessarily mean the fibre ont will be installed in the same location. Have a word with openreach to discuss your preferred location

Re: Possible issue with upgrade

J0rdM — Mon, 28 Oct 2024 18:47:26 GMT

Am I best to do this in advance or the day they arrive?

Re: Possible issue with upgrade

cookiemonsteruk — Mon, 28 Oct 2024 19:09:09 GMT

@J0rdM

You would speak to them on arrival unfortunately.

Re: Possible issue with upgrade

TimmyBGood — Mon, 28 Oct 2024 19:27:09 GMT

@J0rdM wrote:

my hub has to be located in the bedroom due to the Microfilter being there. Will this cause an issue when the engineer comes to install the Face Plate and do all their wiring etc?

Microfilter and Face Plate are only relevant to broadband over copper: Gigafast has to be full fibre, with an optical bearer cable and an ONT ('fibre modem')

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist

Re: Possible issue with upgrade

J0rdM — Tue, 29 Oct 2024 15:40:21 GMT

Ah so am I right in believing that my hub will be moved to where the ONT will be fitted?

Re: Possible issue with upgrade

TimmyBGood — Tue, 29 Oct 2024 15:41:45 GMT

@J0rdM

By default, yes, because ISPs only supply a short ethernet cable to make that connection.