topic Re: No broadband in Broadband

No broadband

TerryJ1 — Sat, 26 Oct 2024 16:55:05 GMT

We have been on holidays and been unable to connect to our cctv via internet since last week. We asked my daughter to pop over our house and ahe said there was about 8 openreach vans at the top of our street working. We have come home now and habe no broadband what so ever, I ihave rebooted the router tried a different filter this is both Wired and wireless.

Re: No broadband

caesarome — Sat, 26 Oct 2024 18:30:52 GMT

@TerryJ1

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No broadband

TerryJ1 — Sun, 27 Oct 2024 10:23:12 GMT

Done all of that numerous times it tells me there is not a problem but cannot connect on wifi or wired.

Re: No broadband

TerryJ1 — Tue, 29 Oct 2024 10:48:22 GMT

I am out of contract and will be looking around for a better broadband service as Sky is awful.

Re: No broadband

caesarome — Tue, 29 Oct 2024 10:50:55 GMT

@TerryJ1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: No broadband

Addie15 — Tue, 29 Oct 2024 13:01:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @TerryJ1,