https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800924#M433742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4224324">@SimonDur</a>&nbsp;</P> <P>In that case the setting for you will be in the My Sky app under advanced router settings</P> Tue, 29 Oct 2024 10:44:42 GMT jamesn123 2024-10-29T10:44:42Z https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4794220#M431649 <P>I'm struggling to add my Nest thermostat to the wifi &amp; also join an Arlo doorbell chime unit.&nbsp;<BR />My emails also no longer preload content since changing to a Sky Broadband router&nbsp;</P><P>can anyone assist with these issues?</P> Tue, 22 Oct 2024 16:54:02 GMT https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4794220#M431649 SimonDur 2024-10-22T16:54:02Z https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800875#M433731 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4224324">@SimonDur</a>&nbsp;</P> <P>You may need to disable the 5ghz band on your Sky hub temporarily. Do you have a black or white Sky hub?</P> <P>&nbsp;</P> <P>As for your emails, try switching off Sky Shield &amp; disabling iCloud relay if you have an Apple device.</P> Tue, 29 Oct 2024 10:15:21 GMT https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800875#M433731 jamesn123 2024-10-29T10:15:21Z https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800910#M433738 <P>It's white</P> Tue, 29 Oct 2024 10:35:16 GMT https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800910#M433738 SimonDur 2024-10-29T10:35:16Z https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800924#M433742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4224324">@SimonDur</a>&nbsp;</P> <P>In that case the setting for you will be in the My Sky app under advanced router settings</P> Tue, 29 Oct 2024 10:44:42 GMT https://helpforum.sky.com/t5/Broadband/Connecting-products/m-p/4800924#M433742 jamesn123 2024-10-29T10:44:42Z