topic Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall in Broadband

Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Tue, 29 Oct 2024 09:42:12 GMT

Hello

Please HELP!!!

I WFH and have recently upgradged to Full Fibre Max broadband and having internet issues on my work laptop. Our company uses Zscaler and I believe that in order for my work laptop to work I need the Map-T turning off - How can I do this and quickly

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

TimmyBGood — Tue, 29 Oct 2024 09:47:51 GMT

@ODHelp

First thing to try is using the Max Hub administration settings in the My Sky app to toggle UPnP to 'on': this should move Map-T from 8:1 to 1:1

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Tue, 29 Oct 2024 15:06:32 GMT

Thank you for your reply, I have updated the UPnp to enable however the issue persists. I see from other posts a sky tech needs to turn off Map-T from their end to allow the laptop to work. When I have tried to call Sky the person on the phone has no idea what am I talking about and advise to go back to my IT team - who then proceeds to advise go back to Sky

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Tue, 05 Nov 2024 12:03:45 GMT

@Lisa-P1987 please can you help here

Zscaler not authenticating. | Sky Community and this is my issue - its appears the same and need help please

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Tue, 05 Nov 2024 12:04:57 GMT

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Chrisee — Tue, 05 Nov 2024 12:10:41 GMT

@ODHelp pleae complete the following form that goes to the team managing the issue https://forms.office.com/e/kk1gCkWsRb?origin=lprLink

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

NarendraNaidu — Sat, 09 Nov 2024 00:19:00 GMT

Is this issue resolved yet. Hundreds of users are facing this problem and yet Sky does not seem to have a solution !

Many companies use ZScaler and there should be a solution

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Chrisee — Sat, 09 Nov 2024 07:01:56 GMT

@NarendraNaidu there is a solution but it has to be applied to your line. To get this done i am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Tom-W19 — Sat, 09 Nov 2024 10:51:23 GMT

Thanks for escalating. We've sent an invite to @NarendraNaidu.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Tue, 12 Nov 2024 11:57:02 GMT

Hello

What about my escalation this has been going on for weeks!! #

PLEASE HELP!!!!!!!!!!

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

TimmyBGood — Tue, 12 Nov 2024 12:49:47 GMT

@ODHelp

I've escalated your post, but at present there does not appear to be a good solution for those users where 1:1 Map-T doesn't work.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Lisa-P1987 — Tue, 12 Nov 2024 12:51:03 GMT

Thanks for escalating this. We’ve sent ODHelp an invite to chat.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

NarendraNaidu — Tue, 12 Nov 2024 13:10:44 GMT

No solution yet. It is amazing that the technical SMEs at Sky are not able to resolve this!

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Trickfrees — Wed, 13 Nov 2024 15:44:29 GMT

Hello - I am having the same problem and it is impacting my day to day functionality for my work - Can I have this escalated?

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Chrisee — Wed, 13 Nov 2024 16:19:23 GMT

@Trickfrees please confirm you have a white Sky Max hub and you hsve tried enabling UPnP see UPnP set up

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Lisa-P1987 — Thu, 14 Nov 2024 11:40:44 GMT

We are still looking to help you ODHelp . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

ODHelp — Mon, 18 Nov 2024 11:03:34 GMT

Hello

I spoke to a sky tech on Thursday last week and following a number of updates - the advanced settings was changed from WPA3-T to WPA2 so (as advised by sky tech) this will revert our new hub to be like the hub we replaced. Initally the problem was resolved however it still CONTINUES - speaking to my IT department again today they are advising the MAPT needs turning off???

PLEASE HELP!!!!

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

TimmyBGood — Mon, 18 Nov 2024 11:07:02 GMT

@ODHelp wrote:

the advanced settings was changed from WPA3-T to WPA2 so (as advised by sky tech) this will revert our new hub to be like the hub we replaced.

Only as far as local WiFi security is concerned. It's entirely unrelated to what a Max Hub is doing in its WAN (external broadband) connection.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Chrisee — Mon, 18 Nov 2024 11:09:09 GMT

@ODHelp i have escalated your post again this time use the chat icon that should appear on the pages of the forum once the team pick up the referral for roughly 48 hours. The Sky team who support the forum should be able to advise.

Re: Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

Lisa-P1987 — Mon, 18 Nov 2024 11:14:07 GMT

Thanks for escalating this. We’ve sent ODHelp an invite to chat.