topic Re: Solid amber internet light in Broadband

Solid amber internet light

jein — Mon, 28 Oct 2024 20:42:16 GMT

Broadband not working, the internet light on the hub is solid amber and the connection test says "woops something". Tried calling Sky but they're saying they have no issues on their end and the earliest they can book an engineer for us is 2 weeks from now. Luckily I managed to find a new provider who can get us set up earlier than that but until then, is there anything I could do to get the internet going again seeing as I'm already paying an arm and a leg for it? Thank you

Re: Solid amber internet light

Chrisee — Tue, 29 Oct 2024 07:21:04 GMT

@jein if the issue is a fault with your line then changing to another supplier wont help unless they are using a different network as the fault will move with you. 2 weeks seems unusually long unless you are in a very remote place. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to see if the delay van be reduced. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

You will be due compensation for any delay longer tgan 2 full working days see Customer Auto-Compensation | Sky Help | Sky.com

Re: Solid amber internet light

Tom-W19 — Tue, 29 Oct 2024 09:38:39 GMT

Thanks for escalating. We've sent an invite to @jein.

Re: Solid amber internet light

Addie15 — Thu, 31 Oct 2024 10:57:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.