topic Re: Sky puck buffering all the time in Broadband https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800756#M433680 <P>Only says 19 on there&nbsp;</P> Tue, 29 Oct 2024 08:46:24 GMT Kerry+Ayres 2024-10-29T08:46:24Z Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800449#M433569 <P>We've had the pick now for well over a year and we've had intermittent buffering but the last few months it's been awful. Is there anything that can be done please? Because if not when we're up for renewal we won't be able to stay with sky as it's near on impossible to watch a programme&nbsp;</P> Mon, 28 Oct 2024 19:51:37 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800449#M433569 Kerry+Ayres 2024-10-28T19:51:37Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800454#M433570 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2883507">@Kerry+Ayres</a>&nbsp;</P> <P>&nbsp;</P> <P>What broadband speed arrives at the address, and what speed does the Stream puck show in the Netflix app 'test my network'?</P> Mon, 28 Oct 2024 19:57:21 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800454#M433570 TimmyBGood 2024-10-28T19:57:21Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800466#M433574 We have had same problem. 55" sky glass TV works fine upstairs. The TV with the puck keeps buffering all the time though. 150mbps internet speed. Mon, 28 Oct 2024 20:09:20 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800466#M433574 SimonPendle 2024-10-28T20:09:20Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800484#M433577 <P>Showing 29.7 on independent app but sky says 37.9 with no issues&nbsp;</P> Mon, 28 Oct 2024 20:22:22 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800484#M433577 Kerry+Ayres 2024-10-28T20:22:22Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800485#M433578 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2883507">@Kerry+Ayres</a>&nbsp;</P> <P>&nbsp;</P> <P>Either is likely to be too low for reliable use of Stream.&nbsp; What does the Netflix app say,?</P> Mon, 28 Oct 2024 20:26:50 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800485#M433578 TimmyBGood 2024-10-28T20:26:50Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800486#M433579 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4230199">@SimonPendle</a>&nbsp;wrote:<BR />&nbsp;150mbps internet speed.<HR /></BLOCKQUOTE> <P>What does the Netflix app speed test report?</P> Mon, 28 Oct 2024 20:28:29 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800486#M433579 TimmyBGood 2024-10-28T20:28:29Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800756#M433680 <P>Only says 19 on there&nbsp;</P> Tue, 29 Oct 2024 08:46:24 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800756#M433680 Kerry+Ayres 2024-10-29T08:46:24Z Re: Sky puck buffering all the time https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800761#M433682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2883507">@Kerry+Ayres</a>&nbsp;</P> <P>&nbsp;</P> <P>Current advice from Sky is that a minimum of 25Mbs is required to reliably run a Stream puck, even where viewing HD rather than UHD.</P> Tue, 29 Oct 2024 08:51:42 GMT https://helpforum.sky.com/t5/Broadband/Sky-puck-buffering-all-the-time/m-p/4800761#M433682 TimmyBGood 2024-10-29T08:51:42Z