topic Internet in Broadband

Internet

Garbie — Tue, 29 Oct 2024 07:56:42 GMT

I'm getting very frustrated with he WiFi in the house it's been ongoing for months I've had new Hub and extenders the hub now is on the old username and password but is the new one. On an evening we have to chose who uses the wifi! It's time for you to send an engineer and fix it I'm paying for WiFi guarantee and I'm not getting it

Re: Internet

Tom-W19 — Wed, 30 Oct 2024 08:48:30 GMT

Hi @Garbie

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet

Mr+Flibbles+86 — Fri, 01 Nov 2024 09:01:07 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks