topic Re: Want a refund for my broadband not working in Broadband

Want a refund for my broadband not working

HUAWEI+P40+lite — Tue, 29 Oct 2024 01:51:45 GMT

I want a refund off my next bill for broadband not working as this is been going on for 2 days or more I am really upset with sky at moment Your faithfully Mrs l batchelor

Re: Want a refund for my broadband not working

cookiemonsteruk — Tue, 29 Oct 2024 02:02:02 GMT

@HUAWEI+P40+lite

Auto compensation is payable if the broadband hasn't been fixed within 48 hours of notifying sky

https://www.sky.com/help/articles/auto-compensation

Re: Want a refund for my broadband not working

Daniel0210 — Tue, 29 Oct 2024 06:16:25 GMT

@HUAWEI+P40+lite
That is an Ofcom agreed auto compensation scheme which Sky operates. If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).