https://helpforum.sky.com/t5/Broadband/Compensation-for-the-Internet-being-down/m-p/4799894#M433437 <P>Would like to talk to someone&nbsp;</P> Mon, 28 Oct 2024 13:08:00 GMT AA19 2024-10-28T13:08:00Z https://helpforum.sky.com/t5/Broadband/Compensation-for-the-Internet-being-down/m-p/4799894#M433437 <P>Would like to talk to someone&nbsp;</P> Mon, 28 Oct 2024 13:08:00 GMT https://helpforum.sky.com/t5/Broadband/Compensation-for-the-Internet-being-down/m-p/4799894#M433437 AA19 2024-10-28T13:08:00Z https://helpforum.sky.com/t5/Broadband/Compensation-for-the-Internet-being-down/m-p/4799895#M433438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4229650">@AA19</a>&nbsp;<BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Mon, 28 Oct 2024 13:10:04 GMT https://helpforum.sky.com/t5/Broadband/Compensation-for-the-Internet-being-down/m-p/4799895#M433438 Daniel0210 2024-10-28T13:10:04Z