topic Very Slow internet connection in Broadband

Very Slow internet connection

MrLafferty — Mon, 28 Oct 2024 10:57:28 GMT

Internet connection is really slow. Testing on line i have 5Mb download. The browser even don't load the home page. Is really annoying because sometimes I work remotely and I can not have a teams call because line is cracking or video freezing. I have done some researches on how to solve this problem and seams I have to paste the statistics in order to be helped.

Thanks for the support.

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 29779932 95068053 0 20045 23712 213:50:26 LAN Up 2612120 174775 0 1914 39 213:52:33 WLAN (2.4 GHz) Up 87112204 26581169 0 469889 445200 213:50:43 WLAN (5 GHz) Up 11639655 4701584 0 0 26023 213:50:42

Broadband Link Downstream Upstream Connection Speed 55903 kbps 9285 kbps Line Attenuation D1(17.7 dB) , D2(44.4 dB) , D3(68.5 dB) U0(5.9 dB) , U1(33.4 dB) , U2(52.7 dB) Noise Margin 3.2 dB 6.4 dB

Re: Very Slow internet connection

Tom-W19 — Tue, 29 Oct 2024 09:15:45 GMT

Hi @MrLafferty

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Very Slow internet connection

Addie15 — Sat, 02 Nov 2024 08:27:02 GMT

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.