topic Re: Poor WiFi speed in Broadband

Poor WiFi speed

coddy2000 — Sun, 27 Oct 2024 17:39:37 GMT

I recently upgraded from Sky 150MB fibre to Sky 300mb fibre. Since then speed on my WiFi connected devices has been very poor. Download speeds of <10mbps. My phone for example is currently showing 11mbps. This is even when sat right next to the router. According to MySky, the input from the road is 313Mbps so there must be some issue in the house. We also have a Sky WiFi extender upstairs.

Re: Poor WiFi speed

Greenfingers001 — Mon, 28 Oct 2024 09:21:12 GMT

Hi there @coddy2000 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor WiFi speed

coddy2000 — Tue, 29 Oct 2024 15:06:29 GMT

Thank you. Switching off the Sky Q box and router a couple of times seems to have fixed the issue