topic Re: Broadband keeps dropping connection (WiFi+sky Q) in Broadband

Broadband keeps dropping connection (WiFi+sky Q)

Shane_24 — Sun, 27 Oct 2024 11:17:49 GMT

It's been happening quite a bit now. And now for about 2 hours my sky Q box won't connect to the WiFi and also some of my devices won't get any internet either 😕

Re: Broadband keeps dropping connection (WiFi+sky Q)

Highlinder — Sun, 27 Oct 2024 11:34:55 GMT

@Shane_24 Is your internet working at all or is it droping in and out?

Re: Broadband keeps dropping connection (WiFi+sky Q)

Shane_24 — Sun, 27 Oct 2024 17:35:47 GMT

Hiya. It all keeps dropping unfortunately.

Kids tablets every hour or so keep doing it and then my TV disconnects. I've popped in an ethernet cable and seems to be okay but not great

Re: Broadband keeps dropping connection (WiFi+sky Q)

Highlinder — Sun, 27 Oct 2024 18:09:44 GMT

@Shane_24 So the cable has solved that part of the issue, is that correct? Black or white router from Sky?

Re: Broadband keeps dropping connection (WiFi+sky Q)

Shane_24 — Sun, 27 Oct 2024 19:50:46 GMT

Yes for my sky Q box only everything else is dropping out. I think if I separate the 2.4 and the 5htz network it seems to be a bit better but alot slower than if they are integrated so no matter what I do it's not great

Yes Ive got the black router but hopefully getting the white router on Wednesday next week.....

Hoping that'll fix my problem 😕 😕

Re: Broadband keeps dropping connection (WiFi+sky Q)

Highlinder — Sun, 27 Oct 2024 20:32:46 GMT

@Shane_24 Keep a hold of the black router in case things don't work out. But if you have split the Wi-Fi frequencies are you able to see if all the devices are jumping on to just one frequency.