topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

GavinP1 — Sat, 26 Oct 2024 10:12:59 GMT

My WiFi keeps dropping out and disconnecting from my devices such as phones,laptops, PlayStations for no clear reason. I have tried to reboot as well with no success

Re: WiFi keeps dropping out

Highlinder — Sat, 26 Oct 2024 14:48:08 GMT

@GavinP1 black or white router from Sky?

Re: WiFi keeps dropping out

GavinP1 — Sat, 26 Oct 2024 16:44:34 GMT

It is a black router

Re: WiFi keeps dropping out

Highlinder — Sun, 27 Oct 2024 08:06:17 GMT

@GavinP1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi keeps dropping out

GavinP1 — Sun, 27 Oct 2024 13:17:37 GMT

What numbers are you looking for as it won't let me add a screenshot of it as a reply. ?

Re: WiFi keeps dropping out

GavinP1 — Sun, 27 Oct 2024 13:18:27 GMT

sorry just worked it out that's a stats

Re: WiFi keeps dropping out

Highlinder — Sun, 27 Oct 2024 15:39:33 GMT

@GavinP1 Have you had any problens in the last 27 1/2 hours as your connection has not dropped at all. Are any devices able to connect to the router at all?

Re: WiFi keeps dropping out

GavinP1 — Sun, 27 Oct 2024 15:41:06 GMT

Yeh having problems every hour or so

devices are able to connect after it drops out again

Re: WiFi keeps dropping out

Highlinder — Sun, 27 Oct 2024 15:42:47 GMT

@GavinP1 Is this all of your devices connected to the router drop off at different periods of the day from the router. How many devices do you have in total trying to connect at anyone time?

Re: WiFi keeps dropping out

GavinP1 — Sun, 27 Oct 2024 15:44:22 GMT

So for instance just now my PS4 can't connect as the router has dropped but my phone has maintained connection. They are 10ft apart in a room with no obstructions

if I reset the router I can maintain connection for longer periods of time

Re: WiFi keeps dropping out

Highlinder — Sun, 27 Oct 2024 15:46:22 GMT

@GavinP1 That should not be needing done. How long have you had the router you have and which kind is it from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: WiFi keeps dropping out

GavinP1 — Sun, 27 Oct 2024 15:47:28 GMT

Had it a few years and it's the sky broadband hub.

it did it a while ago and somehow started to work but started doing it again

Re: WiFi keeps dropping out

Highlinder — Sun, 27 Oct 2024 15:49:06 GMT

@GavinP1 might be a good idea to give Sky a call about getting a replacement router. Sounds like the Wi-Fi is acting up as I did see from the router stats that is all you use to connect devices.