topic Re: No internet KA6 in Broadband

No internet KA6

JW92 — Sun, 22 Sep 2024 14:38:46 GMT

My internet won't let any of my devices connect to it. this is an ongoing issue that happens at least once a week.
Done the test my broadband again on the app and it's coming back saying no faults everything is good.
There's normally 3 lights on the front of the router lit up green. I have 1 green for power. Internet flashing red then WiFi green.
I've switched off at the wall and left for 2 mins then switched back on with no joy.

Re: No internet KA6

Greenfingers001 — Mon, 23 Sep 2024 07:43:18 GMT

Hi there @JW92 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet KA6

Tom-W19 — Wed, 25 Sep 2024 07:44:47 GMT

Hi @JW92

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: No internet KA6

JW92 — Sun, 27 Oct 2024 10:58:43 GMT

This is a persistent problem.
WiFi is dropping out at least once a day.
it was been off since last night. 2 green lights & orange flashing one in the middle.
when running tests it's saying there's no problem.
I need this sorted.

Re: No internet KA6

Highlinder — Sun, 27 Oct 2024 11:13:42 GMT

@JW92 Your broadband is dropping out not your Wi-Fi. Does your broadband come back itself or do you have to re-boot the router for this to take effect?

Re: No internet KA6

Daniel0210 — Sun, 27 Oct 2024 11:15:58 GMT

@JW92 wrote:

I need this sorted.

@JW92

And Sky sent you a chat invite back in September to help you with this but you didn't participate in it.

Re: No internet KA6

JW92 — Sun, 27 Oct 2024 12:54:38 GMT

How do I contact sky?
I'd like to speak to someone.

Re: No internet KA6

Daniel0210 — Sun, 27 Oct 2024 13:12:19 GMT

@JW92

If you wish to call you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.