https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4798587#M432997 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3728765">@Frank+H</a>&nbsp; Do you have any other way to contact Sky to report this fault? Have you tried to run the service checker and broadband test shown in the directions below to see if they can send an engineer out?</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sun, 27 Oct 2024 07:54:32 GMT Highlinder 2024-10-27T07:54:32Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4798537#M432976 <P>Fibre broadband. No internet connection. Hub internet light out. Middle light red on open reach box.</P> Sat, 26 Oct 2024 23:25:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4798537#M432976 Frank+H 2024-10-26T23:25:31Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4798587#M432997 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3728765">@Frank+H</a>&nbsp; Do you have any other way to contact Sky to report this fault? Have you tried to run the service checker and broadband test shown in the directions below to see if they can send an engineer out?</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sun, 27 Oct 2024 07:54:32 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/4798587#M432997 Highlinder 2024-10-27T07:54:32Z