https://helpforum.sky.com/t5/Broadband/Connecting-to-the-Wrong-Hub/m-p/4798563#M432983 <P>Hi, we have had endless problems with Sky Broadband so I bought a TP LINK.&nbsp; All my Sonos products started working!&nbsp; Finally!&nbsp;&nbsp;</P><P>We put two new Sky Q mini boxes in bedrooms and they would not link to the TP LINK.&nbsp; Sky sent an engineer who said that Sky Broadband hubs don't like TP LINK systems and disconnected everything saying that Sonos would be fine with the new Sky Q minis.&nbsp; He left and Sonos hasn't worked since.&nbsp; My TV appears to be connecting to a hub that isn't my hub - completley different ID.&nbsp; I keep trying to reset it to link to the ID on my hub but it just links back to the one he set up and that I just don't recognise.</P><P>How on earth has the Sky engineer managed to link me to a hub that's not even in my house?</P><P>How do I get the TV (and therefore all the Sky Q boxes) to speak to <U>my</U> hub?</P> Sun, 27 Oct 2024 07:16:47 GMT LouiseAM 2024-10-27T07:16:47Z https://helpforum.sky.com/t5/Broadband/Connecting-to-the-Wrong-Hub/m-p/4798563#M432983 <P>Hi, we have had endless problems with Sky Broadband so I bought a TP LINK.&nbsp; All my Sonos products started working!&nbsp; Finally!&nbsp;&nbsp;</P><P>We put two new Sky Q mini boxes in bedrooms and they would not link to the TP LINK.&nbsp; Sky sent an engineer who said that Sky Broadband hubs don't like TP LINK systems and disconnected everything saying that Sonos would be fine with the new Sky Q minis.&nbsp; He left and Sonos hasn't worked since.&nbsp; My TV appears to be connecting to a hub that isn't my hub - completley different ID.&nbsp; I keep trying to reset it to link to the ID on my hub but it just links back to the one he set up and that I just don't recognise.</P><P>How on earth has the Sky engineer managed to link me to a hub that's not even in my house?</P><P>How do I get the TV (and therefore all the Sky Q boxes) to speak to <U>my</U> hub?</P> Sun, 27 Oct 2024 07:16:47 GMT https://helpforum.sky.com/t5/Broadband/Connecting-to-the-Wrong-Hub/m-p/4798563#M432983 LouiseAM 2024-10-27T07:16:47Z https://helpforum.sky.com/t5/Broadband/Connecting-to-the-Wrong-Hub/m-p/4798566#M432985 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4228408">@LouiseAM</a>&nbsp;the strange SSID is being generated by the main Sky Q box to connect the Q minis. Sky Q is a legacy system that uses an early mesh system. To make this work with non-Sky WiFi devices the main Q box connects using the 2.4GHz band and generates a new SSID for the 5GHz band to link to Q minis. You lose the ability for devices to connect to the Q box's wifi hotspots.</P> <P><SPAN><BR />If by TP-Link you mean a powerline adapter you can use thecadapter's Ethernet port &nbsp;to link to the Q mini as the unit will connect over Ethernet.</SPAN></P> Sun, 27 Oct 2024 07:25:32 GMT https://helpforum.sky.com/t5/Broadband/Connecting-to-the-Wrong-Hub/m-p/4798566#M432985 Chrisee 2024-10-27T07:25:32Z