topic Re: Intermittent Internet down in Broadband https://helpforum.sky.com/t5/Broadband/Intermittent-Internet-down/m-p/4798099#M432818 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4227957">@Phil144</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sat, 26 Oct 2024 14:22:15 GMT Highlinder 2024-10-26T14:22:15Z Intermittent Internet down https://helpforum.sky.com/t5/Broadband/Intermittent-Internet-down/m-p/4798096#M432816 <P>Router keeps dropping connection, happened 4 times within the last hour.&nbsp; Been happening occasionally for a week.&nbsp; Router has been unplugged/reset.</P><P>Internet and voice lights go orange then restore.</P> Sat, 26 Oct 2024 14:18:51 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-Internet-down/m-p/4798096#M432816 Phil144 2024-10-26T14:18:51Z Re: Intermittent Internet down https://helpforum.sky.com/t5/Broadband/Intermittent-Internet-down/m-p/4798099#M432818 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4227957">@Phil144</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sat, 26 Oct 2024 14:22:15 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-Internet-down/m-p/4798099#M432818 Highlinder 2024-10-26T14:22:15Z