https://helpforum.sky.com/t5/Broadband/MySky-account-incorrect/m-p/4797932#M432766 <P>i have been using MySky account to test and troubleshoot issues with my WiFi hub this week- it was showing as all correct but when I contacted Sky they had to send me a new hub. My new hub has arrived and I have set it up. It has now become apparent when changing the details on the app that my sky app is connected to my neighbours and not mine. How can I switch to have control of my account on the app?</P> Sat, 26 Oct 2024 11:47:18 GMT WJ73 2024-10-26T11:47:18Z https://helpforum.sky.com/t5/Broadband/MySky-account-incorrect/m-p/4797932#M432766 <P>i have been using MySky account to test and troubleshoot issues with my WiFi hub this week- it was showing as all correct but when I contacted Sky they had to send me a new hub. My new hub has arrived and I have set it up. It has now become apparent when changing the details on the app that my sky app is connected to my neighbours and not mine. How can I switch to have control of my account on the app?</P> Sat, 26 Oct 2024 11:47:18 GMT https://helpforum.sky.com/t5/Broadband/MySky-account-incorrect/m-p/4797932#M432766 WJ73 2024-10-26T11:47:18Z https://helpforum.sky.com/t5/Broadband/MySky-account-incorrect/m-p/4798106#M432822 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4227816">@WJ73</a>&nbsp; You will need to call Sky and get this sorted out. Just dial 150 on your landline and listen through the voice prompts, ignore if it tries to send you a text and to stay on the line to speak to an advisor.</P> Sat, 26 Oct 2024 14:28:02 GMT https://helpforum.sky.com/t5/Broadband/MySky-account-incorrect/m-p/4798106#M432822 Highlinder 2024-10-26T14:28:02Z