topic Re: Rubbish internet in Broadband

Rubbish internet

p17Fox — Wed, 23 Oct 2024 15:15:44 GMT

Hi, our internet has been rubbish for a few weeks now. App says everything is fine (obviously) and can never get to speak to anyone at sky.

it's dropping out & videos are hanging.

having yo reset router most days.

can we have an engineer visit please.

Re: Rubbish internet

Greenfingers001 — Thu, 24 Oct 2024 10:35:10 GMT

Hi there @p17Fox , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Rubbish internet

Mr+Flibbles+86 — Sat, 26 Oct 2024 10:34:10 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks