topic Re: No Internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4796941#M432447 <P>Also the same! Run test and coming back with no issues but there's defo an issue</P> Fri, 25 Oct 2024 10:00:42 GMT Soph17 2024-10-25T10:00:42Z No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4796940#M432446 <P>Without Internet trying to work from home&nbsp;</P><P>Stafford area.&nbsp;</P><P>Please help to fix. Tried unplug reboot&nbsp;</P> Fri, 25 Oct 2024 09:59:20 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4796940#M432446 craigpb 2024-10-25T09:59:20Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4796941#M432447 <P>Also the same! Run test and coming back with no issues but there's defo an issue</P> Fri, 25 Oct 2024 10:00:42 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4796941#M432447 Soph17 2024-10-25T10:00:42Z Re: No Internet connection https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4797099#M432476 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2374614">@craigpb</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226817">@Soph17</a>&nbsp; Did you run the test right after you lost the connection or was this done after it had been off for a period of time?</P> Fri, 25 Oct 2024 12:12:49 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-connection/m-p/4797099#M432476 Highlinder 2024-10-25T12:12:49Z