topic Re: Broadband speed in Broadband

Broadband speed

WMorris — Tue, 22 Oct 2024 08:58:47 GMT

On speed checkers teh last few days we are only getting hal;f teh speed of what we should be getting and poaying for with sky. The broadband is so slow and frequebntly goes out. It is impossible to gain a cointact number to speak to anyone on this.

Re: Broadband speed

Lisa-P1987 — Wed, 23 Oct 2024 08:41:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband speed

Tom-W19 — Fri, 25 Oct 2024 08:46:05 GMT

Hi @WMorris

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.