topic Broadband connection issue in Broadband

Broadband connection issue

Viren1 — Fri, 25 Oct 2024 07:26:10 GMT

I am a new customer, my connection was supposed to be activated on 23 October 24. Engineer turned up but couldn't connect the fibre cable and assured us that he will arrange to fix it and we will be contacted. We have not received any call / email / text so far to inform about when SKY are going to fix this. I tried to contact them but couldn't find any easy way to contact except virtual assistance who does not understand what I am conveying not gives me any contact number to call the customer care. I am bit confused and frustrated with this. We waited almost one month for engineer to turn up but still no Wi-Fi in my house. Can some sort ne guide me what to do and how to convey this to Sky.

regards

viren

Re: Broadband connection issue

Highlinder — Fri, 25 Oct 2024 13:12:27 GMT

@Viren1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Broadband connection issue

Lisa-P1987 — Fri, 25 Oct 2024 13:22:07 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Broadband connection issue

Viren1 — Sat, 26 Oct 2024 17:36:43 GMT

Thanks Highlinder. It helped a lot. Much appreciated.

Regards

Viren

Re: Broadband connection issue

Viren1 — Sat, 26 Oct 2024 17:42:47 GMT

Thanks Lisa. It helped but still no resolution. However, now connection recovery team is aware about my issue and will provide me an update on 29th.

thanks again for your help.

regards

viren

Re: Broadband connection issue

Annabelle19732000 — Sat, 26 Oct 2024 18:35:04 GMT

Thanks yeah all lights on and other devices connected . WiFi shows full lsignal on phone