https://helpforum.sky.com/t5/Broadband/Internet-light-is-not-on/m-p/4796768#M432389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226664">@Stayfocus</a>&nbsp;sounds like an issue with your line. Connect to the My Sky app using a mobile connection and gomto the service checker shich msy or may not have picked up the line loss if it has it should tell you if Sky are aware of a fault affecting your line if it doesnt call them and report the fault so they can get it checked out. What nobody can tell you is when the service will be restored which isn't due to inefficency but is the reality of the broadband network.</P> Fri, 25 Oct 2024 07:11:46 GMT Chrisee 2024-10-25T07:11:46Z https://helpforum.sky.com/t5/Broadband/Internet-light-is-not-on/m-p/4796731#M432377 Good morning. I just got my sky broadband and the activation date was yesterday. However, the internet light is not on while I have the WiFi and power light on green. Please can someone help to get me online because I really don't understand what is going on. Fri, 25 Oct 2024 06:30:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-is-not-on/m-p/4796731#M432377 Stayfocus 2024-10-25T06:30:22Z https://helpforum.sky.com/t5/Broadband/Internet-light-is-not-on/m-p/4796768#M432389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4226664">@Stayfocus</a>&nbsp;sounds like an issue with your line. Connect to the My Sky app using a mobile connection and gomto the service checker shich msy or may not have picked up the line loss if it has it should tell you if Sky are aware of a fault affecting your line if it doesnt call them and report the fault so they can get it checked out. What nobody can tell you is when the service will be restored which isn't due to inefficency but is the reality of the broadband network.</P> Fri, 25 Oct 2024 07:11:46 GMT https://helpforum.sky.com/t5/Broadband/Internet-light-is-not-on/m-p/4796768#M432389 Chrisee 2024-10-25T07:11:46Z