topic Re: Internets not working in Broadband

Internets not working

Niix — Thu, 24 Oct 2024 15:04:07 GMT

My internet connection has gone off and I can't see a cause

Re: Internets not working

caesarome — Thu, 24 Oct 2024 15:10:50 GMT

@Niix

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Internets not working

Niix — Thu, 24 Oct 2024 15:27:53 GMT

Both of these tests have not helped

Re: Internets not working

caesarome — Thu, 24 Oct 2024 15:50:05 GMT

What were the results of the tests, did they find a fault ?

Re: Internets not working

Niix — Thu, 24 Oct 2024 15:52:07 GMT

Some showed up red then they showed up as green

Re: Internets not working

caesarome — Thu, 24 Oct 2024 16:21:25 GMT

@Niix

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Internets not working

Tom-W19 — Fri, 25 Oct 2024 07:52:11 GMT

Thanks for escalating. We've sent an invite to @Niix.