topic Re: Have not recived internet hub in Broadband

Have not recived internet hub

MAClarke — Wed, 02 Oct 2024 15:31:12 GMT

Have not recieved internet hub and still have BT router conected

Re: Have not recived internet hub

Lisa-P1987 — Thu, 03 Oct 2024 07:49:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Have not recived internet hub

Tom-W19 — Sat, 05 Oct 2024 08:04:33 GMT

Hi @MAClarke

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Have not recived internet hub

HayleyC — Thu, 24 Oct 2024 14:51:04 GMT

I have not recieved router and there is ko router at the property currently house is empty

Re: Have not recived internet hub

Chrisee — Thu, 24 Oct 2024 14:57:56 GMT

@HayleyC check that the postman hasn't left a card at the property telling you how to pick the packet up. If you havent got a card and the activation date has passed call Sky but note they cannot do anything before then.

Re: Have not recived internet hub

HayleyC — Thu, 24 Oct 2024 15:03:17 GMT

No card left

Re: Have not recived internet hub

HayleyC — Thu, 24 Oct 2024 15:04:14 GMT

It says it hasnt been desptached to me on the app