topic Re: WiFi not working in Broadband

WiFi not working

Tamsyn2 — Thu, 24 Oct 2024 12:30:03 GMT

My WiFi isn't working and hasn't been since yesterday I turned it off and on again this morning and had a connection for a few hours! However, it has now stopped again (on and off not working)

your let's fix it option is saying everything is fine and it's not! I am working from home and need this fixed asap

Re: WiFi not working

Highlinder — Thu, 24 Oct 2024 12:33:25 GMT

@Tamsyn2 How long ago today did the connection drop out?

Re: WiFi not working

Tamsyn2 — Thu, 24 Oct 2024 12:34:09 GMT

About 30 mins ago

Re: WiFi not working

CorneliusCeasar — Thu, 24 Oct 2024 12:38:01 GMT

The same has happened for us as well. Still down and has been since last night

Re: WiFi not working

Highlinder — Thu, 24 Oct 2024 14:45:59 GMT

@Tamsyn2 & @CorneliusCeasar Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.