https://helpforum.sky.com/t5/Broadband/Red-fault-light/m-p/4795876#M432186 <P>Good morning , the red fault light is &nbsp;showing on the box by my door, as such I have no internet and no services on my sky are working and my internet connecting minimal at the address . &nbsp;The lights on my other sky box which has power - internet- wi fi- voice - are all green , however as said the red light in the box by my door - Fault- is red . Hopefully you can swiftly assist - thanks <EM><FONT size="2" color="#999999">(Removed)</FONT></EM></P> <P>&nbsp;</P> <P style="font-size: smaller; color: #939799;"><I>Moderator note: Removed personal details<BR /></I></P> Thu, 24 Oct 2024 12:16:51 GMT Lare 2024-10-24T12:16:51Z https://helpforum.sky.com/t5/Broadband/Red-fault-light/m-p/4795876#M432186 <P>Good morning , the red fault light is &nbsp;showing on the box by my door, as such I have no internet and no services on my sky are working and my internet connecting minimal at the address . &nbsp;The lights on my other sky box which has power - internet- wi fi- voice - are all green , however as said the red light in the box by my door - Fault- is red . Hopefully you can swiftly assist - thanks <EM><FONT size="2" color="#999999">(Removed)</FONT></EM></P> <P>&nbsp;</P> <P style="font-size: smaller; color: #939799;"><I>Moderator note: Removed personal details<BR /></I></P> Thu, 24 Oct 2024 12:16:51 GMT https://helpforum.sky.com/t5/Broadband/Red-fault-light/m-p/4795876#M432186 Lare 2024-10-24T12:16:51Z https://helpforum.sky.com/t5/Broadband/Red-fault-light/m-p/4796099#M432190 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225821">@Lare</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 24 Oct 2024 12:27:46 GMT https://helpforum.sky.com/t5/Broadband/Red-fault-light/m-p/4796099#M432190 Highlinder 2024-10-24T12:27:46Z