topic Re: Broadband hub not working in Broadband

Broadband hub not working

Guy16 — Wed, 23 Oct 2024 23:41:58 GMT

I have an amber light on my Broadband hub for both voice and internet.

when I go onto My Sky and ask it to check my Broadband it says everything is ok. This has been going on for 30 minutes.

I have unplugged everything and restarted it, and it is still not working.

Any ideas?

Re: Broadband hub not working

JWATTS2 — Thu, 24 Oct 2024 00:06:58 GMT

Same issue here in central Reading area.

One of the online tests keeps falling over after I unplug the Ethernet cable for five seconds and plug back in.

The other keeps saying no issues with your broadband. But I have green, orange, green, orange lights.

Re: Broadband hub not working

HarmerR — Thu, 24 Oct 2024 00:09:17 GMT

I am having the exact same issue for over an hour now. When I check the site mine is also saying everything is fine despite the fact nothing can connect to the internet

Re: Broadband hub not working

HarmerR — Thu, 24 Oct 2024 00:10:33 GMT

I'm also Reading based and have the same issue so must be affecting the general area

Re: Broadband hub not working

JWATTS2 — Thu, 24 Oct 2024 00:12:09 GMT

Yes I think you're right. I can see there's a few other threads reporting the same issue so it looks like it's out of our control. Fingers crossed it's resolved by the morning.

Re: Broadband hub not working

Tasha19871 — Thu, 24 Oct 2024 00:19:33 GMT

I'm also Reading area and been having this issue since midnight. Frustrating as 80% of my devices at home need WiFi to work 😣

Re: Broadband hub not working

Empress242 — Thu, 24 Oct 2024 00:25:38 GMT

Same issue here also in the Reading atea

Re: Broadband hub not working

BenTang — Thu, 24 Oct 2024 00:31:51 GMT

I have exact the same issue in central Reading. Is it Sky's problem? It keeps saying I should disconnect and reconnect all my cables to the hub. It also says no Internet issue when I run the Check.

Re: Broadband hub not working

HarmerR — Thu, 24 Oct 2024 00:34:58 GMT

Leaving this link here in case anyone who checks this later wants an accurate assessment of issues/ if it's likely affecting them. https://istheservicedown.co.uk/status/sky

map seems to suggest the worst of it is around South East ATM

also has advice on if you can claim credit/compensation

Re: Broadband hub not working

HarmerR — Thu, 24 Oct 2024 00:40:31 GMT

Yeah it's most likely Sky as similar reports coming from all over country so it's not just your set up.

https://istheservicedown.co.uk/status/sky

Re: Broadband hub not working

Deano09 — Thu, 24 Oct 2024 02:48:31 GMT

I'm also having the same issue, all remote tests say all is fine but I have an orange light and no WiFi

My home WiFi cameras are down, my hive hub and other smart devices that keep my home secure.

Re: Broadband hub not working

JWATTS2 — Thu, 24 Oct 2024 04:49:23 GMT

Has anybody been able to coax any sort of update from Sky? I've tried their social media team but no response. All their other services indicate that everything is 'all good' when it clearly isn't.

Very frustrating if this hasn't even been escalated into a known issue.

Re: Broadband hub not working

JWATTS2 — Thu, 24 Oct 2024 04:51:33 GMT

Update. I can now at least connect to my WiFi on my phone. Will check my router when I actually get up but that's one thing I wasn't able to do at midnight.

Re: Broadband hub not working

Melly47 — Sun, 16 Feb 2025 23:05:23 GMT

I'm having the exact same issue in Suffolk. Apparently everything is fine but it clearly isn't working.

Re: Broadband hub not working

Chrisee — Mon, 17 Feb 2025 07:49:16 GMT

@Melly47 if still affected power down your hub for an hour which should then reconnect correctly.