https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795146#M431932 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>That confirms full fibre fttp</P> <P>&nbsp;</P> <P>If you haven't rec'd an ethernet cable conversion kit go to currys etc and ask for a category 5e ethernet rj45 to rj45 cable</P> Wed, 23 Oct 2024 14:05:02 GMT cookiemonsteruk 2024-10-23T14:05:02Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795104#M431919 <P>I didn't receive the purple cable along with my router</P> Wed, 23 Oct 2024 13:33:24 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795104#M431919 Camyllaataide 2024-10-23T13:33:24Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795108#M431920 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>Sky doesn't send out dsl rj11 to rj11 cables any more you can buy them from argos, currys , pc world etc</P> <P>&nbsp;</P> <P>What speed did you opt for?</P> <P>&nbsp;</P> Wed, 23 Oct 2024 13:38:12 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795108#M431920 cookiemonsteruk 2024-10-23T13:38:12Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795116#M431923 <P><SPAN>The 500 only came with the white cable to connect to the WAN, my house already has an openreach port</SPAN></P> Wed, 23 Oct 2024 13:41:11 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795116#M431923 Camyllaataide 2024-10-23T13:41:11Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795121#M431924 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;wrote:<BR /> <P><SPAN>The 500 only came with the white cable to connect to the WAN, my house already has an openreach port</SPAN></P> <HR /></BLOCKQUOTE> <P>Is 500 your speed?</P> <P>&nbsp;</P> <P>In which case has an ont been installed?</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="262.jpg" style="width: 901px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104888iE28ACDEB391B74A8/image-size/medium?v=v2&amp;px=400" role="button" title="262.jpg" alt="262.jpg" /></span></P> <P> </P> <P>When are you to be activated?</P> <P>Have you received an ethernet cable with yellow plugs?</P> Wed, 23 Oct 2024 13:46:10 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795121#M431924 cookiemonsteruk 2024-10-23T13:46:10Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795126#M431925 <P><SPAN>In my house there is this box, the activation date is today&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104891iBFD64C64DD02B672/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P>&nbsp;</P> Wed, 23 Oct 2024 13:50:35 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795126#M431925 Camyllaataide 2024-10-23T13:50:35Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795131#M431927 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>this manual&nbsp; </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104892iD653CAA88494EE32/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> Wed, 23 Oct 2024 13:54:08 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795131#M431927 Camyllaataide 2024-10-23T13:54:08Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795132#M431928 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>A wall socket cannot carry a 500Mbs Ultrafast broadband service: only optical fibre and an ONT can do so.</P> Wed, 23 Oct 2024 13:54:53 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795132#M431928 TimmyBGood 2024-10-23T13:54:53Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795133#M431929 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>Could you enter you full address into the checker below and copy and paste the notes below the table</P> <P>&nbsp;</P> <P><A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome" target="_blank">https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome</A></P> Wed, 23 Oct 2024 13:55:07 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795133#M431929 cookiemonsteruk 2024-10-23T13:55:07Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795140#M431931 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1268.png" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104893i88219B0B546EC3E6/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1268.png" alt="IMG_1268.png" /></span></P><P> </P> Wed, 23 Oct 2024 14:00:50 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795140#M431931 Camyllaataide 2024-10-23T14:00:50Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795146#M431932 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>That confirms full fibre fttp</P> <P>&nbsp;</P> <P>If you haven't rec'd an ethernet cable conversion kit go to currys etc and ask for a category 5e ethernet rj45 to rj45 cable</P> Wed, 23 Oct 2024 14:05:02 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795146#M431932 cookiemonsteruk 2024-10-23T14:05:02Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795158#M431936 <P><SPAN>I received cables similar to these</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1270.jpeg" style="width: 1290px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104895iE9064C617B173571/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1270.jpeg" alt="IMG_1270.jpeg" /></span></P><P> </P> Wed, 23 Oct 2024 14:16:27 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795158#M431936 Camyllaataide 2024-10-23T14:16:27Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795162#M431937 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;</P> <P>&nbsp;</P> <P>Yep. Thats the ethernet cable.&nbsp; But what about the ont i posted above that should be installed on activation day. Have they been yet?</P> Wed, 23 Oct 2024 14:19:38 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795162#M431937 cookiemonsteruk 2024-10-23T14:19:38Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795166#M431938 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2531579">@cookiemonsteruk</a>&nbsp;</P> <P>&nbsp;</P> <P>'OH Feed alternate L2C solution required' probably indicates additional installation resources are going to be needed (perhaps a cherry picker or more specialist ladder team) and that can lead to delays.</P> <P>&nbsp;</P> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225141">@Camyllaataide</a>&nbsp;nothing you can connect to that wall socket will provide a broadband service: you're waiting for FTTP.</P> Wed, 23 Oct 2024 14:30:53 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795166#M431938 TimmyBGood 2024-10-23T14:30:53Z https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795168#M431939 <P>Ok thank you I'm send message for sky&nbsp;</P> Wed, 23 Oct 2024 14:24:31 GMT https://helpforum.sky.com/t5/Broadband/Problem-my-cable-purple/m-p/4795168#M431939 Camyllaataide 2024-10-23T14:24:31Z