Fiber box showing red dot WiFi not working

Kirsten+rebecca — Wed, 23 Oct 2024 12:37:27 GMT

Hello I think my WiFi has gone off due to grounds work being done in the area and I can't seem to contact anyone to try and get an engineer out to resolve this issue I need my network to work as I work from home...

Re: Fiber box showing red dot WiFi not working

caesarome — Wed, 23 Oct 2024 12:48:21 GMT

@Kirsten+rebecca

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Fiber box showing red dot WiFi not working in Broadband

Fiber box showing red dot WiFi not working

Re: Fiber box showing red dot WiFi not working