topic Internet always dropping out in Broadband

Internet always dropping out

Kelly78 — Tue, 22 Oct 2024 17:37:59 GMT

An issue was detected with my broadband, and engineer came out and fixed the problem which was outside the property. My internet continues to drop out all the time making it impossible to watch a show on TV. Does my equipment need updating maybe to fix this?

Re: Internet always dropping out

Mr+Flibbles+86 — Wed, 23 Oct 2024 08:30:40 GMT

Hi there @Kelly78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet always dropping out

Tom-W19 — Fri, 25 Oct 2024 09:04:02 GMT

Hi @Kelly78

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.