topic Re: Wifi keeps dropping out in Broadband

Wifi keeps dropping out

RussellA1008 — Tue, 22 Oct 2024 12:48:59 GMT

The internet light on the sky router will go red intermittently, thats when it cuts out

Then it goes green and works.

This has been happening for 3 days.

Restarting has not helped.

Re: Wifi keeps dropping out

cookiemonsteruk — Tue, 22 Oct 2024 12:51:09 GMT

@RussellA1008

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Wifi keeps dropping out

RussellA1008 — Tue, 22 Oct 2024 13:09:01 GMT

Router Statistics

System Up Time: 21:47:20

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN Down 0 0 0 8223 0 00:00:00 LAN Up 1816842 756656 0 336587 39834 21:47:20 WLAN (2.4 GHz) Up 150926 0 0 2340 0 21:45:21 WLAN (5 GHz) Up 150905 0 0 2312 0 21:45:19

Broadband Link Downstream Upstream Connection Speed (Kbps) 0 0 Line Attenuation (dB) 0 0 Noise Margin (dB) 0