topic Why is getting support from Sky so hard. in Broadband https://helpforum.sky.com/t5/Broadband/Why-is-getting-support-from-Sky-so-hard/m-p/4793750#M431494 <P>We have had sky fibre fitted a few months ago.<BR /><BR />The speed, according to the sky speed checker is fine. the speed on other devices are 30mbps even though the router is kicking out 130mbps, but I think I understand that.<BR /><BR />The issue is though.&nbsp; The connection is constantly dropping off so the VPN on my work laptop kicks me out of teams etc.<BR />When you do a check it says everything is fine.&nbsp; Yes in that moment it is but the constant split second drop offs are causing issues.<BR /><BR />Also, even though the speeds are good on paper, videos are are often laggy.<BR /><BR />It like Sky have made it look like its a string signal but its atually diluted somehow.<BR /><BR />The first connection drop off I believe is because of a line fault but I cant find a way of asking for this to be checked.<BR /><BR />And the other ...&nbsp; Not a clue&nbsp;<BR /><BR /></P> Tue, 22 Oct 2024 11:23:56 GMT GoodCook 2024-10-22T11:23:56Z Why is getting support from Sky so hard. https://helpforum.sky.com/t5/Broadband/Why-is-getting-support-from-Sky-so-hard/m-p/4793750#M431494 <P>We have had sky fibre fitted a few months ago.<BR /><BR />The speed, according to the sky speed checker is fine. the speed on other devices are 30mbps even though the router is kicking out 130mbps, but I think I understand that.<BR /><BR />The issue is though.&nbsp; The connection is constantly dropping off so the VPN on my work laptop kicks me out of teams etc.<BR />When you do a check it says everything is fine.&nbsp; Yes in that moment it is but the constant split second drop offs are causing issues.<BR /><BR />Also, even though the speeds are good on paper, videos are are often laggy.<BR /><BR />It like Sky have made it look like its a string signal but its atually diluted somehow.<BR /><BR />The first connection drop off I believe is because of a line fault but I cant find a way of asking for this to be checked.<BR /><BR />And the other ...&nbsp; Not a clue&nbsp;<BR /><BR /></P> Tue, 22 Oct 2024 11:23:56 GMT https://helpforum.sky.com/t5/Broadband/Why-is-getting-support-from-Sky-so-hard/m-p/4793750#M431494 GoodCook 2024-10-22T11:23:56Z