topic No internet in Broadband

No internet

Jen_wash — Tue, 22 Oct 2024 08:43:42 GMT

I haven't had internet connection since Sunday evening! The sky tests are showing as fine but it absolutely isn't! I work from home so this needs resolving ASAP!

Currently 0.49 download and 1.41 upload!

Re: No internet

Lisa-P1987 — Wed, 23 Oct 2024 08:41:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Tom-W19 — Fri, 25 Oct 2024 08:45:39 GMT

Hi @Jen_wash

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.