topic Broadband is down - checking tool not working in Broadband

Broadband is down - checking tool not working

Lisa9991 — Tue, 22 Oct 2024 08:43:25 GMT

I've taken the steps suggested in the app to test my connection and my router. When at the stage to test it says 'sky can't do the tests at the moment, please try later' what the friggle is going on? Cone on sky I need my broadband. It's not my router!

Re: Broadband is down - checking tool not working

Lisa-P1987 — Wed, 23 Oct 2024 08:41:16 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband is down - checking tool not working

Tom-W19 — Fri, 25 Oct 2024 08:44:55 GMT

Hi @Lisa9991

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.