topic Re: Internet down since early hours in Worthing in Broadband

Internet down since early hours in Worthing

ShaunWilo — Tue, 22 Oct 2024 05:50:18 GMT

Been rebooting since 5am and still having no luck connecting to the internet ... unfortunately our mobile signal is dire on the coast too...

Re: Internet down since early hours in Worthing

Chrisee — Tue, 22 Oct 2024 06:12:46 GMT

@ShaunWilo if tge service is still down and the broadband test in the Service Checker in the My Sky app doesnt tdll you Sky are aware of an issue affecting your line givecthem a call as their lines should be fully open from 8am.

Re: Internet down since early hours in Worthing

Lunamoon12 — Tue, 22 Oct 2024 06:15:23 GMT

Same here also in worthing

Re: Internet down since early hours in Worthing

Becky89 — Tue, 22 Oct 2024 06:17:53 GMT

Same here in Goring

Re: Internet down since early hours in Worthing

DJM1972 — Tue, 22 Oct 2024 07:10:10 GMT

Also Worthing.

- Solid Orange Light since 04:30.

- SKY diagnostic reports unable to connect to Router (Hub).

- Reboot does not resolve.

Re: Internet down since early hours in Worthing

Becky89 — Tue, 22 Oct 2024 07:14:35 GMT

Someone else on a different supplier got this

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 22-Oct-2024 04:36

Estimated fix date: 22-Oct-2024 18:00

Sorry for the inconvenience. We hope to have you back up and running as soon as possible

Re: Internet down since early hours in Worthing

ShaunWilo — Tue, 22 Oct 2024 07:27:28 GMT

Spoke to Sky Help Line at 8am sharp...they reckon it's not an area outage. Performed all usual tests on my router (that I had already undertaken 10 times previously) to no avail . Best they can do is book an engineer for tomorrow morning !

Re: Internet down since early hours in Worthing

Zoeboots — Tue, 22 Oct 2024 07:36:11 GMT

Mine went down at 3.25. Tried all trouble shooting. Called and told me. But this can't be right

Re: Internet down since early hours in Worthing

Kkinnett — Tue, 22 Oct 2024 07:37:12 GMT

Same issue - No service broadband checker isn't working which isn't useful! Seems like an area issue surely. BN13 here..

Re: Internet down since early hours in Worthing

RayD1 — Tue, 22 Oct 2024 07:42:07 GMT

Same problem here. BN11 area

Re: Internet down since early hours in Worthing

Shuriken1 — Tue, 22 Oct 2024 07:46:09 GMT

Also getting the same in West Worthing/Goring. Reset and reconnecting phone line haven't made any difference.

Re: Internet down since early hours in Worthing

AmmePryor — Tue, 22 Oct 2024 07:48:28 GMT

Same in BN12. Called Sky and they have said issue with open reach. No indication when it will be fixed!

Re: Internet down since early hours in Worthing

Mark7575 — Tue, 22 Oct 2024 07:50:22 GMT

Also live in the BN13 area and tried many times rebooting with no Success.

Re: Internet down since early hours in Worthing

Marc_Crosby — Tue, 22 Oct 2024 07:51:01 GMT

Same issue here in the BN13 area, tried rebooting to no avail.

Re: Internet down since early hours in Worthing

Bob+Andeson — Tue, 22 Oct 2024 07:51:26 GMT

Same here in Goring BN12 area. Router indicates amber light for internet.

Re: Internet down since early hours in Worthing

Zoeboots — Tue, 22 Oct 2024 07:54:20 GMT

Surely now the system should pick up problem in area and not out hubs!!? How do we long it? Mine won't go through and just says 'ooopps' the later 🤦‍♀️

Re: Internet down since early hours in Worthing

Shuriken1 — Tue, 22 Oct 2024 08:12:34 GMT

I've just called Sky, as others have mentioned they're reporting an Openreach fault in the area. Openreach are apparently estimating a fix time of 18:00 this afternoon/evening.

BN11 here for reference.

NnRe: Internet down since early hours in Worthing

Mouse101 — Tue, 22 Oct 2024 08:17:30 GMT

Bn13 1 same problem since early today, Tuesday, phone all OK, just broadband. Rebooted, solid yellow Internet light. Sky fault checker says no local problem! Wrong! Will phone sky later, hope it resolves very soon, feel sorry for those who have sky glass and puck as they will not get tv even, all eggs in 1 basket not a good idea.

Re: Internet down since early hours in Worthing

Andy_c — Tue, 22 Oct 2024 08:21:48 GMT

Internet still down at my place in Worthing. Some of the local shops have no internet either and payment systems have been down since first thing. All the evidence suggests an infrastructure outage - not a router one.

Re: Internet down since early hours in Worthing

Ambotambo — Tue, 22 Oct 2024 08:25:47 GMT

It looks like BT are the cause of the issue its not you its them I wouldnt be suprised if city fibre left a switch off but looking online its pretty much the whole of sussex, you can tether your phone to a laptop or PC.