topic Re: Internet down in Broadband

Internet down

Mmcab50 — Tue, 22 Oct 2024 00:55:28 GMT

Internet down! Did the restart and it's still down! Also no person to call as sky is closed till 8am! All my ring cameras are down so my safety is now at risk! Can't believe I pay £38 for broadband! I am disabled so now have to stay up all night to make sure nothing happens as my car is on charge and I have a disabled child at home too!

Re: Internet down

Ste1990 — Tue, 22 Oct 2024 00:57:22 GMT

Mine is as well in Blackpool

Re: Internet down

Daniel0210 — Tue, 22 Oct 2024 06:22:50 GMT

At the time of night you've both posted it could be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned this morning give Sky a call to report it.

@Mmcab50
It may be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning (although I'm pretty sure it is not manned 24/7).
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance