topic Re: Need help with broadband in Broadband

Need help with broadband

Aoifey89 — Mon, 21 Oct 2024 13:07:12 GMT

Hi there.
the number given for customer service does not work at all

does anyone know how to chat to a real agent and not the virtual one?
my broadband isn't working at all

thanks

Re: Need help with broadband

GD1 — Mon, 21 Oct 2024 13:12:40 GMT

@Aoifey89 Have you tried running the connection test before calling? https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/broadband-diagnostic-start

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Need help with broadband

Aoifey89 — Mon, 21 Oct 2024 14:21:36 GMT

@GD1 thank you for the fast reply

I have no landline to test the line and that seems to be the only option the test it

they must have deleted the Irish number because it's nowhere to be seen on any site

I've no internet connection and no way to contact an agent

Re: Need help with broadband

Daniel0210 — Mon, 21 Oct 2024 14:27:07 GMT

@Aoifey89 wrote:

they must have deleted the Irish number because it's nowhere to be seen on any site

@Aoifey89
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.