https://helpforum.sky.com/t5/Broadband/Returning-a-router/m-p/4792797#M431217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4222913">@KerryAlcock</a>&nbsp;<BR />In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q]. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 21 Oct 2024 13:03:26 GMT Daniel0210 2024-10-21T13:03:26Z https://helpforum.sky.com/t5/Broadband/Returning-a-router/m-p/4792788#M431212 <P>I need to return a router but have not been sent a prepaid box to return it in, can you advise on this as I'm assuming you will be quick to charge me&nbsp;</P> Mon, 21 Oct 2024 12:57:11 GMT https://helpforum.sky.com/t5/Broadband/Returning-a-router/m-p/4792788#M431212 KerryAlcock 2024-10-21T12:57:11Z https://helpforum.sky.com/t5/Broadband/Returning-a-router/m-p/4792797#M431217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4222913">@KerryAlcock</a>&nbsp;<BR />In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.</P> <P><BR />If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q]. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Mon, 21 Oct 2024 13:03:26 GMT https://helpforum.sky.com/t5/Broadband/Returning-a-router/m-p/4792797#M431217 Daniel0210 2024-10-21T13:03:26Z