topic Re: Mini box connection problem in Broadband

Mini box connection problem

Jenny+Lewis — Sun, 20 Oct 2024 09:27:27 GMT

I am having problems connecting my mini sky boxes to my main sky Q box. It says there is not satalite signal. When I use the checker, this tells me everything is fine and all is connected. I have also done a update on the main sky Q box.

Re: Mini box connection problem

Mr+Flibbles+86 — Mon, 21 Oct 2024 07:22:21 GMT

Hi there @Jenny+Lewis , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box connection problem

Mr+Flibbles+86 — Wed, 23 Oct 2024 08:05:44 GMT

We are still looking to help you @Jenny+Lewis . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Mini box connection problem

JillD1 — Mon, 06 Jan 2025 13:41:29 GMT

Hi there. Did you get any joy from Sky over this issue?

I have the same problem... Almost every time I try to use the mini box it makes me go through the connection process. It's very frustrating!

Thanks.

Jill

Re: Mini box connection problem

Lisa-P1987 — Mon, 06 Jan 2025 13:43:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147