topic Re: No broadband in Broadband

No broadband

Katy2112 — Sun, 20 Oct 2024 21:00:40 GMT

The internet stopped working at 9:45pm I have done all the set by steps and still nothing

Re: No broadband

Sarah20211 — Sun, 20 Oct 2024 21:08:21 GMT

Mine is also down

Re: No broadband

DawnPM — Sun, 20 Oct 2024 21:30:15 GMT

Mine's down too.

Re: No broadband

DawnPM — Sun, 20 Oct 2024 21:44:00 GMT

This is beyond frustrating as my broadband test reports that it's all working properly even when I've removed the power to the router 🤦‍♀️, and I can't find a way to report a problem after it states that everything's working.

😠

Re: No broadband

Katy2112 — Sun, 20 Oct 2024 21:51:06 GMT

@DawnPM

mines done the same, all steps done, restarted so many time, yet the app isn't picking up a problem! Yet I'm sat with no internet

Re: No broadband

pompey-claire — Sun, 20 Oct 2024 21:56:35 GMT

Mines been down since about 6pm. If I type my landline number in to the service checker, it does say issues in my area.

Re: No broadband

Katy2112 — Mon, 21 Oct 2024 06:18:49 GMT

7:18am still no internet!

Re: No broadband

Chrisee — Mon, 21 Oct 2024 06:27:41 GMT

@Katy2112 run the service checker in the My Sky app over a mobile connection it should tell you if Sky are aware of an issue affecting your area. If it doesn't call them and report the fault. There will inevitably be a number of faults following yesterdays storm.