topic Re: Re-signing up as a new customer in Broadband

Re-signing up as a new customer

kellymarkmegan — Sun, 20 Oct 2024 17:01:58 GMT

I'm an old customer of sky (was with them for over 20 years) but the wifi was terrible so left approx 8 months ago. There is now full fibre installed in my road, which wasn't here before and I want to return as my current provider is no good. I want to sign up via a cashback site as I would get either an £80 or £100 voucher depending who I go through. I get right though the order to the last page and it detects my old account, so will not let me go any further. It states to phone which I did, but I obviously wouldn't get my cashback voucher if In order on the phone. Any Ideas??

Re: Re-signing up as a new customer

daveNOS — Sun, 20 Oct 2024 17:14:39 GMT

@kellymarkmegan You wouldn't be classed as a new customer until you've been away from Sky for at least 18 months(might even be 24 months now thats the new contract length).

Re: Re-signing up as a new customer

kellymarkmegan — Sun, 20 Oct 2024 18:09:38 GMT

Even if I set up in another householders name?

Re: Re-signing up as a new customer

daveNOS — Sun, 20 Oct 2024 18:20:20 GMT

@kellymarkmegan wrote:
Even if I set up in another householders name?

@kellymarkmegan You could try but don't be surprised if Sky still class the household as a returning customer if the surname is the same as yours.

Re: Re-signing up as a new customer

kellymarkmegan — Sun, 20 Oct 2024 18:24:48 GMT

Thanks for the replies, I apprecite it. Maybe I'll try Virgin then 😂