https://helpforum.sky.com/t5/Broadband/Internet-Down/m-p/4791157#M430877 <P>Internet down in DY2 Dudley. Damage to a pole due to a car crashing into it</P> Sat, 19 Oct 2024 15:11:22 GMT ShayneLayton 2024-10-19T15:11:22Z https://helpforum.sky.com/t5/Broadband/Internet-Down/m-p/4791157#M430877 <P>Internet down in DY2 Dudley. Damage to a pole due to a car crashing into it</P> Sat, 19 Oct 2024 15:11:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-Down/m-p/4791157#M430877 ShayneLayton 2024-10-19T15:11:22Z https://helpforum.sky.com/t5/Broadband/Internet-Down/m-p/4791164#M430879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4221334">@ShayneLayton</a>&nbsp;</P> <P>Report it to Sky. Unfortunately it won't necessarily be a quick fix.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Sat, 19 Oct 2024 15:17:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-Down/m-p/4791164#M430879 Daniel0210 2024-10-19T15:17:03Z