https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4790841#M430788 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Sat, 19 Oct 2024 08:14:06 GMT Mr+Flibbles+86 2024-10-19T08:14:06Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788686#M430190 <P>When trying to go into Broadband Shield I get the above message.&nbsp;</P> Wed, 16 Oct 2024 15:18:32 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788686#M430190 Rob2602 2024-10-16T15:18:32Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788703#M430201 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a>&nbsp;</P> <P>Can you try on another browser/device?</P> Wed, 16 Oct 2024 15:33:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788703#M430201 jamesn123 2024-10-16T15:33:06Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788704#M430202 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a>&nbsp;</P> <P>.Are you signed in with your main Sky ID so the one you use to view your Sky bill ?</P> Wed, 16 Oct 2024 15:34:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788704#M430202 caesarome 2024-10-16T15:34:08Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788712#M430208 <P>Yes, I have tried both.</P> Wed, 16 Oct 2024 15:40:44 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788712#M430208 Rob2602 2024-10-16T15:40:44Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788714#M430211 <P>Yes, I'm signed in with my main account.</P> Wed, 16 Oct 2024 15:41:36 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788714#M430211 Rob2602 2024-10-16T15:41:36Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788725#M430218 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a>&nbsp;</P> <P>I've escalated your post to Sky, look out for a message on the forum.</P> Wed, 16 Oct 2024 15:46:35 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4788725#M430218 jamesn123 2024-10-16T15:46:35Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4789188#M430345 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a></SPAN> an invite to chat.</P> Thu, 17 Oct 2024 08:11:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4789188#M430345 Greenfingers001 2024-10-17T08:11:47Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4789244#M430367 <P>The same thing is happening to me and nobody offered to help me with a chat, what's up with that? I'v e phoned Sky multiple times and it's still not resolved. This has been going on since 26th September.</P> Thu, 17 Oct 2024 09:02:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4789244#M430367 Whammer 2024-10-17T09:02:47Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4790841#M430788 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4218553">@Rob2602</a></SPAN> . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Sat, 19 Oct 2024 08:14:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4790841#M430788 Mr+Flibbles+86 2024-10-19T08:14:06Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4790878#M430797 <P>I would appreciate your re-escalating it as I still have the problem. Many thanks.</P> Sat, 19 Oct 2024 08:53:10 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4790878#M430797 Rob2602 2024-10-19T08:53:10Z https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4931322#M471990 <P>I'm having the same issue</P> Fri, 07 Mar 2025 13:07:57 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Shield-error-message-quot-Sorry-something-went-wrong-quot/m-p/4931322#M471990 harryhill31 2025-03-07T13:07:57Z