topic Re: Slow connecti in Broadband

Slow connecti

Mohamed866887 — Wed, 16 Oct 2024 23:20:51 GMT

My internet connection is very slow every night from 11 pm till morning. The speed is literally 5 mbps !

i recorded a video to this and it has been lime that for 3 months for which I am leaving to EE.

i recorded the screen with speed test as an evidence.

I need a compensation and I request not to pay the early end contract fee.

thanks

Re: Very slow broadband connection7

cookiemonsteruk — Wed, 16 Oct 2024 23:41:19 GMT

@Mohamed866887

If you have the black hub could you post the statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Slow connecti

Chrisee — Thu, 17 Oct 2024 06:49:21 GMT

@Mohamed866887 you are not talking to Sky when posting on the forum. Unless you have previously given Sky a reasonable opportunity to fix the issue and they agree they cannot or tge independent arbitor has ruled Sky are at fault you will be charged the early termination fee. See the following link on how to start the process How to make a Sky complaint | Sky Help | Sky.com

If you have a line issue then that will move with you to EE. Sky and for that matter EE only guarantee speeds to your router speeds from the router to your devices are not guaranteed as local issues like WiFi interference are outside their control

Re: Very slow broadband connection7

jamesn123 — Thu, 17 Oct 2024 08:59:25 GMT

@Mohamed866887

Unless you have already engaged with Sky support and gone through troubleshooting and engineer visits its very unlikely Sky will release you from contract and even more unlikely they will pay compensation.

Re: Very slow broadband connection7

Mohamed866887 — Fri, 18 Oct 2024 21:49:19 GMT

No probs

EE will pay the exit fees

thanks

Re: Very slow broadband connection7

Mohamed866887 — Fri, 18 Oct 2024 21:56:28 GMT

Re: Slow connecti

Mohamed866887 — Fri, 18 Oct 2024 22:05:33 GMT

So how to rxplain perfect speed in the morning and 10 mbs at night (after 10 pm?)

my Adobe AI fetures all are not working and have to connect my mobile data to get it up and running!