topic Re: No services working in Broadband

No services working

K8tet — Fri, 18 Oct 2024 18:21:34 GMT

Hi all, this afternoon our internet has stopped working. Done all the checks and have the power light and the WiFi light but no internet light. Sky are saying wait until Tuesday for an engineer. We have no services working, no TV, no internet, no phone. This is ridiculous. Does anyone know a solution or something else I can try.

Re: No services working

GD1 — Fri, 18 Oct 2024 18:25:08 GMT

@K8tet If you've spoken to SKy and they havce scheduled an engineer that suggest a fault anf there is ni magical solution to get thing working, as you're on a domestic service the SLA is 2 working days from the day the fault is logged.

Weekends are not included.

Re: No services working

Daniel0210 — Fri, 18 Oct 2024 18:29:44 GMT

@K8tet

Getting an appointment for Tuesday is pretty good. It will be the earliest available appointment in your area anyway.