topic Relocating my Sky Hub/Broadband connection point.. in Broadband

Relocating my Sky Hub/Broadband connection point..

Buckboy5 — Fri, 18 Oct 2024 14:54:14 GMT

We're having some building work at home and I need to have the internal connection for my landline - through which I get my Sky Broadband and where my Sky Hub is plugged in - relocated. I've contacted BT but they don't provide this service. I can't find anywhere on Sky's website which indicates if this is a service they provide, anybody know?

Re: Relocating my Sky Hub/Broadband connection point..

TimmyBGood — Fri, 18 Oct 2024 15:06:22 GMT

@Buckboy5

In this context BT is a competing ISP and wouldn't offer such a service to a non-BT Broadband household.

You'd need to book a 'master socket relocation' (ADSL, G.fast, FTTC) or 'ONT move' (FTTP) with Sky: this might end up being carried out by either Sky or Openreach personnel, and there's a fee to pay (I believe it's £65)

Re: Relocating my Sky Hub/Broadband connection point..

Buckboy5 — Fri, 18 Oct 2024 15:19:07 GMT

@TimmyBGood many thanks for that I assume I'll need to give Customer service a call to arrange. Cheers 👍